Knitted Online recognises that its customers, visitors, users, and others (known collectively or individually as "Users") who use www.knittedonline.com (the "Website") value their privacy and fully respect the importance of that privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
1. Your Consent
1.1 We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
2. Information Collection and Use
2.1 General
Knitted Online does not require that you register in order to view its products. Registration is required to use certain interactive features such as creating and submitting designs.
Knitted Online collects personal information when you register with Knitted Online, when you visit the Website, when you make a purchase, or any time you provide information to Knitted Online about yourself.
2.2 Registration
In order to participate on this Website, we request certain personally identifiable information from you on the registration form and require you to create a user name and password. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest. When you register with Knitted Online and sign in to our services, you are not anonymous to us.
2.3 Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email and shipping address) and financial information (such as credit / debit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
3. Communication & Marketing
3.1 If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us when you become a member of Knitted Online.
All Knitted Online members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Change Details' in 'My Account' on the Knitted Online Website. You can access 'My Account' once you register and login. Or click on the "unsubscribe" link in any email communications which might we send you.
3.2 If you choose to use our email referral service to tell a friend about our site and products, we will ask only for your friend’s email address. We will automatically send your friend a one-time email inviting them to visit the Website. Knitted Online stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at info@knittedonline.com to request that we remove this information from our database.
4. What are Cookies?
4.1 A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Knitted Online, by remembering your email address for you. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
5. Site Statistics
5.1 We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use our own measurement and research program to gather data regarding the visitors to this Website using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Knitted Online uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at info@knittedonline.com.
6. Confidentiality and Security
6.1 We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can send us an email at privacypolicy@knittedonline.com.
We limit access to Personal Information about you to employees who we believe reasonably need to come into contact with Personal Information to provide products or services to you or in order to do their jobs.
7. Your Ability to Edit and Delete Your Account Information
7.1 If your personally identifiable information changes, or if you no longer desire to maintain an account with Knitted Online, you may correct, update, amend, delete/remove or deactivate it by making the desired changes on 'Change Details' page.
8. Third party sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9. Contacting us
Knitted Online (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which Knitted Online holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Knitted Online team, who will be delighted to answer any questions you may have.
You can either contact customer care
Or, write to us at:
Knitted Online
Customer Care
4 Fairview Avenue
Birmingham B42 1LT
UK
privacy policy
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