returns policy

1.1 Knitted Online hopes you like your purchase. We make all our garments especially for you, as they are customised we cannot accept them for refund except for the following reasons:

1.1.1 the items are faulty

1.1.2 the garment sent is not the size you ordered

1.1.3 the garment has been made in the wrong colours

1.2 To return an item log in to your account and click on "Order History". Select the order you would like to return and click the button marked "Request Return" to display a returns form. Returns are valid for 28 days following the dispatch of your order. Package the merchandise to prevent damage, enclosing this completed form. Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us in the case of damaged, faulty or incorrectly supplied goods. We will only refund the cost of standard Royal Mail first class post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods in the same condition as supplied to you. Returns are sent at your risk.